Terms & Conditions

The Plain English Version

A new “drop wire” will be installed to your home/business – this wire may need to be buried in which case Slic will cut a small groove through your property, place a direct-buried cable in the groove, and cover it up.
New equipment needs to be mounted on the outside of your building including a “gray box” that is roughly 10” wide, 13” tall and will stick out 4” from my building. In commercial installations, this equipment is mounted inside.
A battery back-up (UPS) will be supplied which needs to be mounted inside your building and requires 110 Volt electricity (a standard electrical outlet)
Holes will need to be drilled into your building to allow for fiber-optic cable attachment, equipment mounting, and wiring for services.

You keep your existing phone number and directory listing.
You will not use the phone services to do anything illegal.
You will not use the phone service for anything that generates an enormous amount of long distance usage such as an auto-dialer or conduct business as a call center.

Billing occurs as close to the first of the month as possible.
Services are billed in advance with any usage-base services charged in arrears.
There is a 1.5% interest charged on late payments.
Your first bill will be larger than normal as it will be a pro-rated partial month for when your service was activated and then a full month in advance. It will also include any one-time “optional” equipment fees such as the purchase of a wireless router.

Commercial customers maybe be subject to a multi-year contract specific in their Service Agreement
The contract begins on the date your service is activated (“Activation Date”).
You can cancel a contract with a 30 day written notice.
Residentials customers have a "month to month" agreement.

Your services can be terminated at any time if you do anything illegal - you will still be responsible for any termination fees.
If you want to cancel your service for your convenience – you will:

Return any inside equipment that belongs to Slic.
Not interfere with the retrieval of any outside fiber equipment.
Pay applicable remaining contract fees equal to your average monthly bill multiplied times the number of remaining months in the contract (NOTE: There is no termination fee for Residential Services).

Last Revised: 10/13/11