New Billing System

October 23, 2008 - Potsdam

Notices were mailed to our customers yesterday informing them of a new billing system we'll begin using November 1. This part of our continued effort to bring quality services at affordable rates and provide additional opportunities to “go green.”

While most information will remain similar to previous invoices, there are few changes as follows:

• Customer will have a new account number which they should take note of
• Some Internet Package names have change to simplify them
  • Home Gold is now Premium Internet
  • Home Platinum is now Premium Internet (Annual)
  • Home Diamond is now Basic Internet
  • Home Platinum Diamond is now Basic Internet (Annual)
  • Mail Hound (Monthly) is now Email Filtering
  • Mail Hound (Yearly) is Email Filtering (Annual)
• Automatic Credit Card/Bank Draft Payments will now be processed on the 20th of each month instead of the first.
• Walk-in payments that require change or a receipt will no long be accepted at the Potsdam office (there is a drop-box available for payments in the exact amount)
• Walk-in payments that do require change or a receipt will be accepted at our Nicholville Office
• NEW Online Payments - customers can now “go green” with the added benefit of viewing statements and making payments online with a credit card, debit card, or checking account. To do this, go https://billing.slic.com/qdsebpp/app/login.asp and login with your new account number and password (these were mailed to you)
• Lastly, we have centralized our customer service department which means that we have closed the walk-up window at our Potsdam office. As we have already mentioned, there will be a drop box to make payments at that location. This also means that we made changes to some phone numbers. Please note that the (315) 265-3400 is no longer a valid number for Slic Network Solutions. Customers that wish to call us “locally” can do so by dialing (315) 274-9100 and pressing Option 1 for Customer Service or Option 2 for Technical Support. If you are unsure if this is a local call, you can continue to use our toll free number (877) SLIC-COM (754-2266), but menu options have changed so please listen carefully when you call.

If you have any questions about these changes, please contact our customer service department by dialing (315) 274-9100 Option 1 or (877) 754-2266.

Forward-looking Statements
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